FAQs

The Three Green Roses technical team is ready to help you with your computer needs. Our specialists are experienced at all levels of maintenance and repair of most major brand desktop / PC and laptop computers. We also can set up new computers, install network systems, do data recovery, and more (see our About Us page).

How long will it take to repair my computer?

While most computer repairs can be done on-site, we sometimes need to take the unit back to our workshop. Some repairs are simple and quick but projects like recovering data or resolving system crash problems can take much longer.

Because each computer is unique, so are the problems related to it. We treat the whole computer, not just the symptoms. Our objective is to identify the underlying conditions and solve the problem(s) and return your computer to you as quickly as possible.

How much will it cost?

Three Green Roses offers competitive pricing. Estimates are free. You can request an estimate by e-mailing the details of your computer problem to us. A price list is available for viewing on our website.

Cost depends on the work that needs to be done. We will provide youwith a realistic estimate of cost (including labour and parts), and present all foreseeable options for your consideration.

There will be no charge until you have agreed to the price and work to be done, and the agreed-upon work has been completed.

We also will tell you if we honestly believe the cost of repair(s) is more than should be spent on the equipment being evaluated.

How do I pay?

We accept all major credit and debit cards, cash or cheque, and will provide you with a full receipt.

What warranty do you provide?

We use new, high-quality parts. The Parts Warranty is usually 12 months. Our Labour Warranty is for three full months (the usual period of time in which problems will appear following repair or upgrade).

Also, if the Three Green Roses team does not repair or resolve the problem, you will not be charged.

Does Three Green Roses work on business computers, or only personal computers?

Our skilled technicians will service both individual and business computers.

Can you also do network installations?

We can complete network installation for both home and small office needs.

I have more questions.

Please contact us by phone or email. We’ll be happy to speak with you and answer all your computer repair and support questions.